customer care


How long does my delivery take?

Approximately 2-5 working days.

What is the shipping cost?

€ 25 world wide. Free delivery on orders over € 80. *Please contact customer service regarding shipments to the UK. As a result of Brexit, we have to make manual pricing.

Can I get delivery to another address than my billing address?

Yes, as long as the billing and the delivery address is in the same country. Please contact and we will help you.

Defects from transport

If a product is defective when received please contact within 5 days. Give your order number and attach a photo of the product(s) to your email.

Which countries does Mateus deliver to?

Have a look in the right corner of the website!