Contact customercare@mateuscollection.com for a return label. 

All our returns are handled by DHL or one of DHL's partners, regardless of the carrier that made the original delivery. 

The following list provides a overview of which carrier the customer should use to drop off their return package:

Sweden: DHL

Austria: Post AG

Germany: DHL

Spain: DHL

France: Colis Privé

Finland: Posti

Denmark: Bring

Italy: Poste Italiane

Netherlands: DHL

Norway: Posten Norge

Portugal: DHL

To find your nearest drop-off point for returns, please visit DHL.

Please note that a return shipping fee of 100 SEK / 150 NOK / €15 will be deducted from your refund when your return is processed.

It is also possible to return your products in our store at Karlavägen 64, 114 49 Stockholm. Always have your order confirmation available which you can show at checkout.

If you would like to change a color or an item, you make a regular return on the order you have at home and then place a new order on the website.

Once we have received and handled your return, a refund will start to the same card / account that was used when you placed your order. Depending on your bank, it may take up to 10 business days for the amount to show.

If you have any questions about your Klarna invoice, you can contact their customer service here.

If a product is damaged during delivery, please contact customercare@mateuscollection.com within 5 working days. Please give us your order number and send us a picture of the damaged product and we will help you further.