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customer care


Shipping


How long does my delivery take?

Approximately 2-5 working days.

What is the shipping cost?

25 € world wide. Free delivery on orders over 75 €. *Please contact customer service regarding shipments to the UK. As a result of Brexit, we have to make manual pricing.

Can I get delivery to another address than my billing address?

Yes, as long as the billing and the delivery address is in the same country. Please contact customercare@mateuscollection.com and we will help you.

Defects from transport

If a product is defective when received please contact customercare@mateuscollection.com within 5 days. Give your order number and attach a photo of the product(s) to your email.

Which countries does Mateus deliver to?

Have a look in the right corner of the website!

Returns


How do I make a return or change colour?

You have 30 days from the date you received your order to return your product(s). The consumer pays the return cost of the product(s). The cost is 25 € and we charge it on your refund. *Please contact customer service regarding returns from the UK. As a result of Brexit, we have to make manual pricing.

Please make sure your items are returned new and unused. Pack the product you want to return in its original packaging and, failing that, pack it in such a way that the product will not be damaged during the return transport. If possible, save the receipt and transportation-ID to be able to track your return.

Once the products arrive to Mateus in good condition, we will handle the refund via Klarna. If any questions about payments and returns, contact https://www.klarna.com/international/customer-service/ or customercare@mateuscollection.com If you would like to have your product in a different colour, please contact us. As soon as the product arrive to us, we will send the wished colour in return to you. It's only possible to change colour of the same product type that you ordered. The cost for change of colour is 10 €.

If you wish to change to another product, you have to place a new order and we will make a refund for the products that you return to us.

You can always make a return or change colour in our flagship store on Karlavägen 64 in Stockholm. Just be sure to bring your products and receipt and we will help you out.