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customer care


Orders


How long does my delivery take?

Approximately 2-5 working days.

What is the shipping cost?

25 € world wide. Free delivery on orders over 75 €. *Please contact customer service regarding shipments to the UK. As a result of Brexit, we have to make manual pricing.

Can I get delivery to another address than my billing address?

Yes, as long as the billing and the delivery address is in the same country. Please contact customercare@mateuscollection.com and we will help you.

Defects from transport

If a product is defective when received please contact customercare@mateuscollection.com within 5 days. Give your order number and attach a photo of the product(s) to your email.

Which countries does Mateus deliver to?

Have a look in the right corner of the website!