customer care


How long does my delivery take?

Approximately 2-5 working days.

What is the shipping cost?

€ 25 world wide. Free delivery on orders over € 80. *Please contact customer service regarding shipments to the UK. As a result of Brexit, we have to make manual pricing.

Can I get delivery to another address than my billing address?

Yes, as long as the billing and the delivery address is in the same country. Please contact [email protected] and we will help you.

Defects from transport

If a product is defective when received please contact [email protected] within 5 days. Give your order number and attach a photo of the product(s) to your email.

Which countries does Mateus deliver to?

Have a look in the right corner of the website!