customer care

All products remain Mateus's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Mateus.

All transfers conducted through Mateus are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Mateus reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Mateus has the right to cancel the order and refund any amount paid in the best way. Mateus shall also notify the customer of equivalent replacement products if available.

All enquiries: customercare@mateuscollection.com