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customer care


SHIPPING


What delivery methods do you offer?

We offer delivery with Postnord and Budbee.

How long will it take for my order to arrive?

With Postnord, the delivery usually takes 2-4 business days. With Budbee home delivery, the delivery usually takes up to 1-2 business days.

How much does the shipping cost?

We offer free shipping on purchases over 500 SEK. If the total amount is less than 500 SEK, the shipping cost will be 49 SEK for purchases with Postnord and for budbee the amount will be 59 SEK. For uncollected packages or unsuccessful delivery, Mateus will charge a fee of 49 SEK.

Where do I find the tracking number for my order?

When your package has been shipped, you will receive a delivery confirmation with a link to your tracking number, you can use it to follow the progress of your shipment.

Can I have my order delivered to an address other than the invoice address? Yes, choose another delivery address in Klarna Checkout and the order will be sent to the requested address.

What happens if I personally can not receive the order?

If you yourself are unable to pick up your package, the person who is picking it up must bring both their own and the recipient's identification to the delivery point.

For how long does my order stay with the delivery point?

The package remains at the delivery point for 14 days before it will be returned back to us.

Transport damage or other questions regarding shipping.

If a product is damaged upon delivery, please contact customercare@mateuscollection.com within 5 working days. Give us your order number and a picture of the damaged product and we will help you further.