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customer care


What delivery methods do you offer?

We offer delivery with Postnord, Budbee and UPS.

How long will it take for my order to arrive?

Normal delivery time, unless stated otherwise is 2-4 business days with Postnord, 1-2 with Budbee and 2-4 with UPS.

Please note this is only an estimation, and the delivery may arrive earlier or later than the indicated time.

How much does the shipping cost?

We offer free shipping on 1000 SEK / € 100 purchases. Available shipping methods are generated based on the zip code you enter in the checkout. The shipping cost varies depending on the selected shipping option according to the following:

Postnord: 49 SEK

Budbee: 59 SEK

UPS: € 25

For uncollected packages or unsuccessful delivery, Mateus will charge a fee of 150 SEK / € 25

Do I have to pay customs duty on my order?

For deliveries outside of EU additional costs for importation and customs fees are added. These are always paid by you as a customer.

Where do I find the tracking number for my order?

When your package has been shipped, you will receive a delivery confirmation with your tracking number, you can use it to follow the progress of your shipment here

What happens if I personally can not pick up my package?

If you yourself are unable to pick up your package, the person who is picking it up must bring both their own and the recipient's identification to the delivery point.

For how long does my package remain at the delivery point?

For information about how long you package remains at the delivery point see Postnord

Transport damage or other questions regarding shipping.

If a product is damaged upon delivery, please contact within 5 working days. Give us your order number and a picture of the damaged product and we will help you further.