customer care

By ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Mateus, you warrant that you are at least 18 years old or have parents' permission to buy from us.

All personal information you provide us with or that we obtain will be handled by Mateus as responsible for the personal information.

Events outside Mateus’s control shall be considered force majeure.

The price applicable is that set at the date on which you place your order.

Shipping costs and payment fees are recognized before confirming the purchase.

Card information is transmitted over secure SSL encryption and is not stored.

Mateus reserves the right to amend any information without prior notice.

Force majeure

Events outside Mateus's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Mateus is released from Mateus's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.